Hi everyone,
I'm Fikri Andra Irham
Short Bio About Me
I'm a tech enthusiast and problem solver with a solid background in server and website management. I thrive on handling technical tasks from system configuration to performance optimization, and I'm also an active technical writer, dedicated to creating clear and accessible documentation.
My interests also span front-end development, focusing on modern, responsive interfaces, and I'm currently deepening my expertise in containerization technologies like Docker. For me, technology is about simplifying problems and delivering meaningful digital solutions.
My Skills
Linux SysAdmin
Web Server
DNS Management
Database Server
Mail Server
Control Panels
SSL & Security
WordPress
HTML/CSS
Tailwind CSS
JavaScript
React
Docker
Git & GitHub
CI/CD Basics
S3 Tools
Linux CLI Tools
Shell Scripting
Technical Writing
Markdown
SEO for Docs
Problem Solving
Communication
Time Management
Self-Learning
Experience
Technical Support Staff @ PT Infinys System Indonesia
May 2024 - Present (1 yr 2 mos)
On-site
- Analyze customer issues based on internal references and knowledge base to find the best solutions.
- Troubleshoot technical issues faced by customers, including server problems, website access, or configuration errors.
- Escalate complex issues to relevant teams to ensure thorough problem resolution.
- Provide technical guidance to customers regarding service setups such as VPS, domains, and email hosting.
- Create and update knowledge base (KB) articles to offer valuable references for customers and internal teams.
- Communicate professionally with customers, both technically and administratively, to ensure customer satisfaction with the services.
Technical Support Intern @ PT Infinys System Indonesia
July 2024 - Des 2024 (6 mos)
On-site
- Assisted customers with billing-related needs, including invoice requests, tax invoices, and withholding tax documents.
- Supported the Technical Support staff in addressing customer technical issues, such as service access problems, basic configurations, and troubleshooting assistance.
- Gained hands-on experience with cloud hosting services, including VPS, domain, and email hosting.
- Participated in the creation and maintenance of knowledge base (KB) articles for both internal and external use.
- Helped escalate customer tickets that required advanced handling by senior technical teams.